Australian Consumer Law
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law (if you are a consumer) and other relevant laws.
If you are a consumer under the Australian Consumer Law:
All goods sold by Photech Computers come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods replaced or repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognize that the relevant time frame for which a remedy may be available can vary from Product to Product, depending on factors such as the nature of the Product and the price. Therefore, as you can understand, the type of remedy we can offer you may also vary depending on how long it takes you to return the Product to us.
If we are not satisfied that you purchased the Product from us, we may or may not accept your Product for return.
Warranty Return (RMA)
If you believe your product is faulty within the warranty period, please contact us or bring it into our store with a copy of your tax invoice.
The faulty will have to be returned to us for an assessment. Confirmation of the fault is required before the item is repaired, replaced, or refunded. Unfortunately, we cannot send you a replacement before receiving the faulty product.
If the product you returned has been assessed as no fault found, you may be charged a testing and shipping fee.
If a faulty CPU or motherboard is returned with a bent/damaged pin it will not be covered under the warranty.
If we can’t repair your item, we will replace it or refund it, in the situation, we can’t replace it, we will then refund it, but the freight will not be refunded as it has been used.
Please note that devices that can retain data (e.g. Hard Drives or SSDs) may be reset to factory settings during the repair process. Therefore, please ensure you have backed up important data before returning the faulty device.
Goods presented for repair may be replaced by manufacture-refurbished goods of the same type rather than repaired, or manufacturer–refurbished parts may be used to repair the goods.
Warranty Return (DOA)
Returning Product that is faulty on arrival
Please let us know immediately so we can organise the faulty product to be assessed. Once confirmed to be defective, we will replace the product, or we can offer a refund at our discretion.
Returning goods to us is the buyer’s responsibility to ensure it safely arrives back to our store.
For online customers, we may issue a prepaid label for customers to drop off at the Australia Post office but not pick up from the buyers address.
7 Days Change of Mind
If you simply change your mind or you accidentally bought the wrong item. Then, we can accept a return within 7 days of purchase with a valid tax invoice if the following terms and conditions are met:
Must be in new condition (Unopened, sealed) however a 15% restocking fee may be applied, but the item must be in perfect condition with all packaging, manuals, cables, power adapters and anything else that came with it when sold initially.
We do not accept any opened and used products that may breach the health & safety regulations, such as headsets, earpieces and headphones.
The refund will be based on the current price or purchase price, whichever is lower. If the item has been reduced in price since purchase, lower amount will be the refund amount.
Payment surcharges will not be refunded (Credit Card, EFT, PayPal, etc.).
Shipping costs will not be refunded.
Please note change of mind returns are not available for the following purchases:
Special orders (items that were ordered from the supplier for your order precisely)
Software and licensing
Custom Built PCs